Bailey Robinson is a luxury travel company employing 45 people and providing luxury hotel and special experience holidays. In an economic climate where “luxury” seemed an unnecessary cost, it was a challenging time for a business specialising in this end of the market. 

 

Services provided

  • Business consultancy with the managing director
  • Customer forums
  • Data and information analysis to understand any issues
  • Sales skills
  • Attitudinal training – confidence building
  • Strategy coaching for the management team
  • Team building for the whole business
  • Hire of new marketing and sales candidates

Business benefit

The sales staff now have more confidence, work as a team, make more calls, bring in more sales and feel not only responsible for selling holidays, but for selling the concept of Bailey Robinson as a company instilling loyalty to the brand.